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E-Safety

Working together to ensure the well-being of all

In-app purchasing

14/9/2017

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Many apps available for Apple, Windows or Android devices have an option called 'in-app purchasing'.  In-app purchasing could take the form of extra features, characters, lives or content in a gaming app - all very tempting to a child using the app!  With in-app purchasing, users could potentially end up paying a lot of money for using an app, which may well have originally been priced very cheaply or free when first downloaded.
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Tips to ensure you don't receive any unexpected bills:
1.  Apple users - setup restrictions on your devices to disable in-app purchases (General > Restrictions > In-app purchases),   ITunes on a Mac or PC can also be configured with restrictions.
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2.  Android users - ensure authentication is turned on - guide from Google on preventing unwanted purchases
3.  Windows 10 users - make sure you take advantage of 'family settings' - guide from Microsoft
4. Keep your App store/Windows Store/Google Play password safe, and ensure your children can't change or guess it.

Ofcom have produced a series of video guides demonstrating how to prevent shocks from bills:
​Link to Ofcom website

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